High Performance Service

In looking at how residential remodeling can qualify as “high performance”, we need to look at three areas: service, installation and product selection. Each area works with the other two to produce an enjoyable remodeling experience and a finished product that could last 100 years or more. Believe it or not, neither of these are hyperbole. Right now, we are going to look at the area of high performance service.

High performance in the area of service is a mentality, a quality of character that has little to do with skill or product. It stems from a love of neighbor and a desire to serve regardless of reward. Ironically, when it comes to service, high performance is often slower service. It’s allowing the elderly customer to talk and share stories before the day starts. It’s isolating the present realities of a construction project so that the homeowner can conduct their day as normally as possible. It’s about caring for their home even better than you would care for your own. The degree to which service is considered an honor is the degree to which you will serve selflessly. To put this another way just for emphasis, if you consider it an honor to serve, you will service sacrificially.

Ultimately, people want a quality finished product, but it would be foolish to minimize the importance of great service. If a contractor has been given the privilege of remodeling someone’s greatest possession, then they are obliged to give, and the homeowner is worthy to receive, the sacrifice of service to make the process as satisfying as the product.